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RETURNS

EXCHANGE POLICY:

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We strive to ensure our customers get the right item they want. However, should you need to return an item we will work to expedite this procedure for you and help get you the right item you want. in saying this we will happily exchange for a different size or style, as long as the following needs are met: 

- Contact us within 48hrs of receiving items, and return to us within 7 - 10 days

- All product comes back in original condition, unworn and with tags on

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REFUNDS:

Sorry we don't offer refunds for change of mind. However we will consider a refund only if you receive the product and it is damaged or faulty upon arrival.

All SALE items are final - NO refund or return under any circumstances, so please ensure you choose wisely. (This includes any item purchased on sale AND items purchased with a SALE CODE)

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RETURN PROCEDURE:

  1. Contact us at kat@mastercraftsydney.com.au for questions or to confirm availability of another product (optional)

  2. Send us back the item(s) to: MasterCraft Sydney, 12 Aspinall Place, Mulgrave 2756 NSW

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RETURN POLICY GUIDELINES:

  • Items must be returned back to us within 7 - 10 days of their original purchase.

  • ALL items must be returned in their original condition, including the original packaging.

  • Do not mark or deface the original manufacturer containers in any manner.

  • Packages must be returned prepaid.

  • Refunds will only be made via the method in which the order was paid.

  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

  • If merchandise is damaged due to improper packing or packaging, refund or exchange may not be given.

  • If items arrive in not new condition, we may discount the refund or deny the return all together in which you will be responsible for shipping costs to have it returned to you. If unsure about the condition, contact us prior to shipping it back.

By committing to purchase you therefore agree to the above terms and conditions.

Contact: kat@mastercraftsydney.com.au

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